Returns/Exchanges
ALL HOLIDAY DISCOUNT SALES ARE FINAL
contact: [email protected]
You must email us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars or the like (cookies, brownies, etc.) to be returned for credit.
We do not accept returns on opened products. A return authorization must be given or we may refuse the package. A 15% restocking fee will be applied for returns. Refunds for returns are typically processed within three business days upon receiving the returned product. No product returns will be accepted after 30 days.
If orders are returned by the shipping carrier due to an undeliverable address, customer will be notified via email and sent an invoice to cover the additional shipping costs to have it re-shipped. If customer has not paid invoice within 7 days, a refund will be automatically processed as if it was a standard return with a 15% restocking see and shipping applied against the refund.
Shortages/Mis-Shipments
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.
Because of our double-check packing system, we have a minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problems exist, contact customer service within 24 hours of receipt of the shipment for correction.
Freight Forwarding Shipments:
Detoxnutriments.com is not liable or responsible for any losses, damages or delays due to the actions or inactions of third party freight forwarding shipping services (USPS, UPS, and FedEx). We are only responsible in shipping the products to the designated address.
Package Insurance
All insurances are covered through the shipping partners. We will file a claim if a package is lost and ship out a new order once the carrier has notified us they have verified that the package wasn’t delivered or damaged, and they will honor the claim.
If the carrier’s investigation returns that the package was delivered and the address was correct, but the customer claims they never received it, we are not liable to replace the product or refund the order. Customer understands and agrees that we are a third party dealer and are only responsible for getting the products to the carrier to be shipped to the final destination.
Fraud Policy: By purchasing insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).
Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Detoxnutriments.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Detoxnutriments.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Detoxnutriments.com‘s Return Policy.